Privacy Policy
Effective Date: January 1, 2026
Last Updated: January 1, 2026
NAMI Greater Houston (“NGH,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of individuals who visit our website, participate in our programs, or interact with us online or virtually. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our online services, or participate in NGH programs, including virtual services such as Zoom (collectively, the “Site”).
By using our Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Information You Voluntarily Provide
We may collect personal information that you voluntarily provide, including but not limited to:
- Name
- Email address
- Phone number
- Information submitted through contact forms, registrations, donations, event sign-ups, or support group participation
We collect this information only when you choose to provide it.
b. Automatically Collected Information
When you visit our Site, we may automatically collect limited non-personal information, such as:
- Browser type and operating system
- Device type
- IP address (used only for security, analytics, and fraud prevention)
- Pages visited and time spent on the Site
This information is used in aggregate to understand how our Site is used and to improve functionality. We do not use this data to personally identify individual visitors.
2. How We Use Your Information
We use personal information only for purposes consistent with our mission, including:
- Responding to inquiries or requests
- Providing services, programs, or resources you request
- Registering participants for events, trainings, or support groups
- Communicating important updates, service-related notices, or administrative messages
- Improving our Site, programs, and outreach efforts
We may use aggregated, de-identified data for reporting, research, and grant or funding purposes.
3. Support Groups and Sensitive Information
NAMI Greater Houston does not sell, rent, or share support group participant information. Information shared in support groups is treated with strict confidentiality and used only for operational purposes necessary to provide services.
We do not knowingly collect health information unless it is voluntarily provided and directly relevant to participation in NGH programs. Any such information is handled with heightened care and confidentialit
4. Disclosure of Information
We do not sell, trade, or rent your personal information.
We may disclose personal information only in the following limited circumstances:
- To comply with applicable laws, regulations, subpoenas, court orders, or lawful requests by public authorities
- To protect the rights, safety, or property of NGH, our participants, or others
- To trusted service providers who assist us in operating our Site or delivering services, under strict confidentiality and data protection obligations
- As part of a merger, reorganization, or transfer of assets, provided the receiving party agrees to honor this Privacy Policy
When legally permitted, we will attempt to notify you if your information is subject to compelled disclosure.
5. Third-Party Services and Processing
We may use third-party vendors to support our operations, including:
- Website hosting and maintenance
- Email communications
- Event registration and merchandise fulfillment
- Virtual meeting platforms (e.g., Zoom)
These third parties process information only on our behalf and are contractually required to safeguard it and use it solely for authorized purposes. Their services are governed by their own privacy policies.
6. Links to Other Websites
Our Site may contain links to third-party websites. NGH is not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party sites you visit.
7. Children’s Privacy
Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If a child under 13 submits personal information, it must be done with verifiable parental consent. If we become aware that information has been collected without such consent, we will take steps to delete it.
8. Data Security
We maintain administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, misuse, or alteration. Access to personal information is limited to authorized personnel and service providers who need it to perform their duties.
While we take reasonable measures to protect your data, no system can be guaranteed to be 100% secure. Transmission of information over the internet is done at your own risk.
9. Your Choices and Rights
You may:
- Request access to or correction of your personal information
- Request that we limit or stop certain uses of your information
- Opt out of non-essential communications at any time
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.
11. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please contact:
NAMI Greater Houston
Phone: (713) 970-4419
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM (CST)
This Privacy Policy applies only to information collected through NAMI Greater Houston’s Site and services and does not apply to information submitted via unsolicited email containing business ideas, concepts, or proprietary information.
